Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in the UK and are driven by a passionate and disruptive team in achieving our mission.

We’ve brought together a world class team from a wide range of industries. And as we’re growing extremely fast, we need brilliant people (like you!) - to join us on our journey and help us deliver our goal.

This role will suit an experienced Field Based Trainer with Nail Technician experience who has a track record in delivering excellent results. 

BEING A TOWNHOUSE EMPLOYEE:

• Private healthcare and wellness support – Benefit from the nail industry’s first private healthcare package including free telephone / video GP appointments and treatment in private hospitals if there is a long wait on the NHS
• Shopping discounts - a range of discounts on some of the largest brands to save you money everyday
• Birthday Pamper Party: During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!
• Social Budget - Every month your manager gets a budget to spend pampering you and your team. Expect treats, lunch at work or a night out – to be agreed with your manager!
• Holiday on us: An extra day paid holiday on your annual allowance for every whole year you have been with Townhouse - up to 5 extra days!
• Employee Discount: 75% discount on treatments
• Interest free advance - To cover you for any emergencies and to avoid interest costs, we will provide up to a £50 advance for every day you have worked for us in a month.
• Refer a Friend: Earn up to £550 for every successful hire you introduce to Townhouse.

ABOUT THE ROLE:

• Department: Operations - Training
• The Field Trainer is responsible for the continued training, development and upskilling of employees in each salon. Additionally, the Field Trainer will assist with the set-up, training and opening week for any new salon opening in their area
• Identify individual employees’ areas for improvement, tailoring training technique & instruction to meet their specific learning style
  
• Provide constructive feedback to employees, highlighting areas for improvement & celebrating successes
• Impart a strong sense of professionalism, a healthy work ethic and the need for teamwork
• Maintain a positive and inclusive learning environment that encourages collaboration, respect and open communication
• Address and resolve any conflicts or issues that arise
• Assist in the training and induction of new members of the Training team
• Train a high level of customer service, emphasizing the importance of building and maintaining client relationships 

OPERATIONS:

• Hold weekly meeting with Area Manager to create and review talent maps / 
• succession plans, building a structured training plan to develop employees in each salon
• Offer a minimum of 20 advanced training sessions per week to existing salon employees, ensuring their continued development across the following services:

• Full Set Gel Extensionso Infill Gel Extensions
  
• Chrome Finish
• Nail Art
• French manicure
• Extended massage
• BIAB / Super Gel Overlay
• Strength Treatment
• Use of E-file
• Natural nail repair

• Ensure 95% of existing salon employees are signed off for add-ons after a maximum of 3 training sessions per treatment
• Train employees in exemplary hygiene and safety practices
  
• Carry out regular assessments to measure employee’s’ understanding and proficiency in Townhouse nail care techniques
• Keep accurate records of attendance, scoring and employee progress
• Liaise with Customer Care to understand complaints and required training needs to address and correct issues
• Upskilling team members for promotions, Events, PR and New Collections
• In conjunction with NSO Manager and Area Manager, leading training and opening week for any new salon opening in your area as well as assisting with NSOs in other areas as require

ABOUT YOU:

• Minimum NVQ Level 2 Beauty Therapy or Nail Technology is desirable
• Extensive experience as a professional nail technician or nail artist
• Strong communication skills
• Passion for teaching and helping others succeed
• Up-to-date knowledge of nail care products, tools and techniques
  
• Patience, adaptability, and the ability to work with diverse groups of students
• Organizational skills for curriculum planning and administrative tasks

LOCATION:   

• Field based with occasional travel to Covent Garden Academy